Delivery & Returns Policy

Delivery

All orders are delivered via Royal Mail 1st Class at the cost of £3.50

 

Returns


We are confident that you will be happy with any goods purchased from Dabble. However, we will offer a refund or exchange (if stock available) on any unworn/unused goods (faulty or otherwise) within 14 days of dispatch. Items purchased outside of the UK can be returned within 21 days of dispatch. Please ensure all items are returned unworn in their original packaging with their labels intact. The date your items were dispatched by us will be detailed in the documentation that arrives with your order.

Please note that items purchased during the sales or from the end of line category cannot be returned for a refund, but we will offer a credit note for the value of the returned items, or an exchange. If there is a difference in price between exchanged goods we will ask your permission prior to charging the card and we will issue a receipt via email to reflect the transaction. If there is a shortfall in the value of the goods exchanged, we will issue a credit note for the difference.

Outside of special promotions, we will reimburse the postage paid when returning faulty items only. (Please note, this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

We will refund the original credit card charged only and the return postage cost incurred. (Please note that refunds may not show up on your bank statement immediately).

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:

http://www.hmso.gov.uk/si/si2000/20002334.htm


Returns Procedure


If you wish to return any items to Dabble please email emily@dabbleonline.com with your name, address and original order number which you will find on the order confirmation received at the time of purchase.

Wrap your item(s) safely and securely to avoid damage in transit back to Dabble (please note Dabble is unable to accept an item for refund if it has been damaged in transit). We recommend you use the original packaging to return an item. We strongly recommend you obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.

Send your package back to Dabble, Rumwood, Norton, Hampshire, SO21 3ND . We recommend returns by courier, recorded or special delivery. Please note that Dabble will be unable to refund items returned to us which are lost in the post.